Pink Radiance is a cosmetic skincare product intended for external use only. It is not a medicine and does not claim to diagnose, treat, cure, or prevent any medical condition. Individual results may vary, and anecdotal uses mentioned are based on personal experiences shared by customers, not scientific studies. Discontinue use if irritation occurs. Always consult a healthcare professional if you have concerns about your skin or underlying conditions.

 

Privacy Policy

At Pink Radiance Cosmetics, we respect your right to privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and all applicable South African laws.

Information We Collect

• Personal details provided at checkout or through contact forms (e.g. name, email, phone, shipping address).

• Payment information processed securely via third-party providers (we do not store card details).

• Website usage data (cookies, browsing behaviour, analytics).

How We Use Your Information

• To process, deliver, and communicate about your order.

• To respond to enquiries and provide customer service.

• To improve our website, services, and product offerings.

• To comply with legal obligations.

Your Rights Under POPIA

You have the right to:

• Request access to your personal information.

• Ask us to correct, update, or delete your information.

• Object to the processing of your personal data.

• Opt out of marketing communications at any time.

Data Security

We take reasonable organisational and technical steps to keep your data safe.

 

Terms & Conditions

By using this website or purchasing products from Pink Radiance Cosmetics, you agree to the following terms:

Use of Website

You may use this website for lawful purposes only. Misuse of our website may result in restricted access.

Products & Availability

We strive to ensure accurate product descriptions and pricing, but errors may occur. We reserve the right to correct inaccuracies or cancel orders in such cases.

Purchases & Payment

By placing an order, you confirm all details provided are correct and that you are authorised to use the chosen payment method.

Consumer Rights (CPA)

Nothing in these Terms affects your statutory rights under the Consumer Protection Act. You are entitled to fair, just, and reasonable terms of purchase.

Intellectual Property

All text, logos, images, and content on this site remain the property of Pink Radiance and may not be used without permission.

Limitation of Liability

Pink Radiance is not responsible for indirect, incidental, or consequential damages that may arise from use of the website or products.

 

Shipping

• We deliver within South Africa using trusted courier partners.

• Shipping costs and delivery times are calculated at checkout.

Returns & Refunds

• Due to the personal care nature of our products, opened jars cannot be returned or refunded.

• Unopened products may be returned within 7 days of delivery, provided they are in original condition and packaging.

• Refunds will be processed once the returned product is received and inspected.

Damaged or Incorrect Orders

• If your product arrives damaged or you receive the wrong item, please notify us within 48 hours with photos. We will arrange a replacement at no cost.

Consumer Protection Act (CPA) Compliance

• You are entitled to goods that are safe, of good quality, and reasonably suitable for their intended purpose.

• If a genuine product defect is found, we will replace or refund the product in line with the CPA.

 

Disclaimer

• Cosmetic Use Only: Pink Radiance is a cosmetic skincare product intended for external use only.

• No Medical Claims: It is not intended to diagnose, treat, cure, or prevent any medical condition.

• Anecdotal Use: Customer testimonials and anecdotal uses mentioned are personal experiences and not scientifically verified. Individual results may vary.

• Patch Test Recommended: Always test a small area before wider use. Discontinue use if irritation occurs.

• Medical Conditions: If you have allergies, sensitive skin, or a medical condition, consult a healthcare professional before use.

• Liability: Pink Radiance accepts no responsibility for misuse of the product or outcomes outside intended cosmetic application.

 

Queries: info@pinkradiance.co.za